IT Outsourcing
👨💻 IT Infrastructure Management — full maintenance of servers, networks, and workstations.
🛡 24/7 Monitoring — equipment health tracking, preventive maintenance.
💾 Backup Solutions — setup of critical data backups and fast recovery.
🚑 Emergency Support — on-site specialist dispatch within 2-4 hours.
ℹ️ About this service
We take over the day-to-day running of your IT — servers, networks and workstations — so you can focus on the business. Proactive 24/7 monitoring, tested backups and fast emergency response keep downtime to a minimum.
What's included
- Full maintenance of servers, networks and workstations
- 24/7 monitoring and preventive maintenance
- Backup setup and fast disaster recovery
- Emergency on-site support within 2–4 hours
Who it's for: small and medium businesses without an in-house IT team
What IT outsourcing takes over
- 👨💻 Infrastructure management: servers, networks, workstations, POS hardware
- 🛡 24/7 monitoring: health tracking and preventive maintenance before failures stop sales
- 💾 Backups: critical data backup setup and recovery testing
- 🚑 Emergency support: weekdays and weekends, on-site in Lviv within 2–4 hours
- 🔐 Updates, licences, antivirus, access control
How we start
- Audit — document hardware, software, network, access and backups
- Plan and SLA — scope, response time, communication channels
- Stabilisation — close critical risks: backups, updates, passwords
- Ongoing support — monitoring, scheduled work, staff guidance
How the engagement works
A monthly plan with a fixed scope and response time agreed in the contract. You can take only some areas — servers only, backups only or POS systems only — if your in-house specialist covers the rest.
Why it beats a single in-house admin
One admin covers one profile: network, or servers, or checkouts. We bring a team, and you pay for service rather than downtime, holidays or sick leave. Plus 24/7 monitoring that one person physically cannot provide.
Who it is for
Shops, cafés, restaurants, pharmacies, multi-site chains and small offices — anywhere without an in-house IT department but with a checkout, a server and people who must keep working.
Frequently asked questions
How is outsourcing better than a full-time administrator?
You get a team instead of one person: network, servers and POS systems covered at once, plus 24/7 monitoring and cover during holidays or sick leave. You pay a fixed service fee.
Do you visit on site?
Yes, in Lviv an engineer arrives within 2–4 hours during business hours. For other cities most tasks are handled remotely.
How fast do you respond to an incident?
Response time is fixed in the contract by severity: a checkout outage comes first, planned tasks follow in order. For critical systems we set up monitoring with alerts.
Can I take only part of the services?
Yes. You can start with backups or server monitoring and keep the rest with your own specialist. Scope is always agreed in writing.
Hand your IT over to us
Call us — we will explain what support would look like in your case.
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